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We're here to help

Questions about your account, a payment, a withdrawal or getting activated? Write to us and we'll reply by email.

What's it about?

My account or activationSign-in, activation and your teamA payment, withdrawal or payout linkHave the reference readyI paid a business with PayolStart with the businessMy account is on holdWrite from your account emailPartnerships, press, anything elseGoes to [email protected]

We never ask for, see or store your mobile money PIN.

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Open the menu under your name in the dashboard and choose Feedback to write to us without leaving the app.

Support

A payment, withdrawal or payout link

Include the reference if you have one, like PAY-7K3QX2M9, so we can find it straight away.

Write to

[email protected]

Where the reference starts

PAY-Payment
RFD-Refund
WDR-Withdrawal
TRF-Transfer
PYO-Payout link
BAT-Group payment
PRL-Payroll
TOP-Top-up

It's on the receipt and on the line in your wallet.

Already signed in?

Open the menu under your name in the dashboard and choose Feedback to write to us without leaving the app.

PayolRepublic of Rwandapayol.ink